Terms and Conditions
Effective Date: 18 August, 2026
These Terms and Conditions (Terms) apply to all users of business.gdayfriends.com (the Site), operated by Bill Lang International (BLI, we, us or our). By accessing or using the Site, purchasing a Product, or otherwise engaging us for Services, you agree to be bound by these Terms.
1.1 Overview
The Site provides information, programs, workshops, business and community services, business-directory services, content-production services and related resources focused on helping Australian businesses and communities understand, welcome and connect with Chinese customers. business.gdayfriends.com is a B2B platform through which customers can learn about and purchase G’day Friends products and services. business.gdayfriends.com also operates a business directory where eligible Business Program members may create and manage listing profiles.
1.2 Business Operations
The available products and services may include the Chinese Customer Strategy Workshop (Group), Chinese Customer Business Program, Chinese Customer Community Program, Chinese Customer Story Feature, Chinese Customer Video Story and Chinese Customer Growth Strategy (together, Products and Services).
The scope, inclusions, eligibility requirements, delivery method, price and any product-specific conditions are as stated on the applicable product page, proposal, order form or invoice at the time of purchase.
Business Program purchasers will receive access to the applicable membership benefits and may be provided with a link to complete their profile on business.gdayfriends.com.
All directory listings, Story Features and Video Stories are subject to BLI review and approval before publication or release.
Where content is published, the relevant customer will be notified by email or another reasonable method.
2.1 Account Creation
When you purchase a Business Program membership or another Product or Service that requires an account, we may set up a member account on one or both Sites. You must provide accurate, complete and current information during registration and keep it updated.
2.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for activity undertaken through your account. You must notify us immediately of any unauthorised use or suspected security breach.
3.1 Payment Processing
All payments are made to Small Business Australia via Stripe or another payment method nominated by us. By completing a payment, you agree to comply with the applicable payment provider’s terms and conditions. Unless stated otherwise, all prices are in Australian dollars and include GST.
3.2 Subscription Terms
The Chinese Customer Business Program is a membership subscription. The first-year membership fee is $288, which includes business setup and annual membership.
Business Program membership renews annually at $188 per year, unless a different renewal price is clearly stated before renewal or otherwise agreed in writing.
You may cancel your Business Program membership at any time through your account dashboard or by contacting us. Cancellation stops future renewals; access continues until the end of the current paid membership term unless we agree otherwise in writing.
Other Products and Services, including workshops, Community Programs, Story Features, Video Stories and Growth Strategy services, are supplied on the pricing, payment schedule, delivery terms and cancellation conditions stated on the applicable product page, proposal, order form or invoice.
3.3 Refunds
Except as required by the Australian Consumer Law, payments are non-refundable. This does not exclude, restrict or modify any consumer guarantee, remedy or other right that cannot lawfully be excluded. Where a Service has a major failure, you may be entitled to cancel the agreement and receive an appropriate refund or compensation, as applicable.
3.4 Travel Expenses
For face-to-face workshops and other Services requiring travel, travel expenses are additional unless expressly included in writing. We will provide or confirm the applicable travel costs for your approval before booking or incurring those costs. Approved travel costs may be non-refundable where incurred with third parties.
3.5 Customer Responsibilities and Rescheduling
You must provide reasonably timely access, information, approvals and personnel needed for us to deliver the Services. If you request a reschedule, we will use reasonable efforts to accommodate it, subject to availability. We may charge reasonable additional costs caused by late changes, cancellations or customer delay, where those costs have been disclosed or are otherwise permitted by law.
4.1 Site Content
All content, graphics, software, program materials, templates, videos and other materials on the Sites or supplied as part of the Products and Services are owned by BLI or its licensors and are protected by Australian and international intellectual property laws.
4.2 User Content
You retain ownership of content you submit, including business information, images, logos and other materials, but grant BLI a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, display and distribute that content as reasonably necessary to deliver, promote and administer the Products and Services, including directory listings, Story Features and Video Stories. You warrant that you own or are authorised to provide and license submitted content.
4.3 Restrictions on Use
You must not copy, modify, republish, transmit, distribute, sell, licence or exploit Site content or Service materials without our prior written authorisation, except for your internal business use of materials we expressly make available to you.
5.1 Listing Process
Eligible Business Program members may submit profile information, including business details, contact information, images and other approved content, for a listing on https://business.gdayfriends.com
5.2 Review and Publication
All listings are subject to review and approval by BLI. We may edit, reject, suspend or remove a listing where reasonably necessary to maintain quality, accuracy, legal compliance, platform integrity or consistency with these Terms. We will use reasonable efforts to notify the listing owner unless immediate action is required.
5.3 Listing Management
Once published, listing owners may log in and update their profiles, subject to review and publication processes. You are responsible for ensuring that your listing information remains accurate, current and lawful.
Limited promotional offerings may be available from time to time, including through BLI channels and partners. The eligibility criteria, duration, inclusions, exclusions and other restrictions for each offer will be communicated with that specific offer. Promotional offers cannot be exchanged for cash and may not be combined with other offers unless we state otherwise.
Information provided on the Sites and through the Products and Services, including workshops, programs, reviews, strategy plans, content and recommendations, is general in nature and does not constitute legal, financial, accounting, migration, marketing, cultural, professional or other specialist advice. You should obtain independent professional advice appropriate to your circumstances before acting on information supplied by us.
8.1 Warranties
Except for rights and guarantees that cannot lawfully be excluded under the Australian Consumer Law, all warranties, representations and guarantees are excluded. We do not warrant that the Sites will be error-free, uninterrupted, secure or available at all times, or that any particular commercial outcome will result from use of the Products or Services.
8.2 Liability
To the extent permitted by law, BLI is not liable for any indirect, incidental, special, consequential or economic loss, including loss of profit, revenue, opportunity, goodwill, data or anticipated savings, arising from your use of the Sites, Products or Services. Where liability for a breach of a consumer guarantee may lawfully be limited, our liability is limited, at our option, to supplying the Services again or paying the cost of having the Services supplied again. Nothing in these Terms excludes, restricts or modifies rights that cannot lawfully be excluded, restricted or modified.
All conversations, comments and posts made through our Sites, social-media channels or community spaces must be constructive and respectful. We may remove content that is obscene, threatening, defamatory, discriminatory, misleading, unlawful, infringes another person’s rights or promotes unlicensed products or services.
These Terms are governed by the laws of the State of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and courts entitled to hear appeals from them.
We may revise these Terms from time to time. Updated Terms will be published on the Sites with a revised effective date. Changes will apply from publication, except that changes to a current paid subscription or contracted Service will apply at the next renewal or as otherwise permitted by law, unless you agree to the change earlier. Continued use of the Sites or Services after the effective date constitutes acceptance of the updated Terms.
Email: info@gdayfriends.com
Postal Address: Suite 13, 397 Smith Street, Fitzroy VIC 3065 Australia