FAQs

Find answers to common questions about G’day Friends services, Chinese visitors, and becoming a Chinese-friendly business.

General Questions

The Chinese Characters are pronounced “Huānyíng Péngyǒu”. In English, this translates to “Welcome Friends”. By using our trademark logo on your storefront, you are demonstrating to Chinese customers who see your sticker that you welcome them into your store with open arms.

G’day Friends are looking to help Australian businesses attract, engage and delight Chinese customers. Your Chinese customers may include tourists, international students or Chinese born residents.

Chinese customers represent one of Australia’s most valuable and growing markets. Over 190,000 Chinese international students now study in Australia, and over 4% of our population speak a Chinese language at home. Meanwhile, Chinese tourists have historically spent more per visit than any other nationality—contributing nearly $9 billion annually before the pandemic, and numbers are steadily rebounding.

By engaging with Chinese customers, you’re opening your business to high-value, high-frequency buyers who are often seeking trusted, welcoming local businesses. Whether they’re visiting, studying, or living here long-term, Chinese customers actively support businesses that speak their language, respect their culture, and make them feel at home.

If you’re not making it easy for them to find and choose you—you’re missing out.

QR codes are now widely used in Australia and have become a familiar part of everyday life—especially since the COVID-19 pandemic accelerated their adoption for check-ins, menus, payments, and promotions. For Chinese customers, QR codes have been a way of life for years. In China, they’re used everywhere—from major retailers and restaurants to markets, buskers, and public services.

For your Chinese customers, scanning a QR code is second nature. They expect to connect quickly to information, payment options, or services simply by pointing their phone at a code. By displaying your G’day Friends QR code on your storefront, website, or in-store signage, you’re making it easy for them to find, trust, and engage with your business.

All major smartphones can scan QR codes using the built-in camera, and QR scanning is also available through popular social and payment apps like WeChat, Alipay, and Instagram. If you’re not using QR codes, you’re missing an easy and powerful way to connect with this valuable audience.

Pack Questions

By buying a package you are joining G’day Friends and opening yourself to thousands of new Chinese customers each year who are either visiting or living in Australia and cannot speak English. You are helping to make them feel more comfortable.

  • Bilingual business directory Listing
  • On-demand video training for your team
  • Digital QR code
  • Priority support and eligibility for seasonal promotions

When you purchase your G’day Friends Digital Pack, you will receive instant access to the Members Hub, which contains all of the training resources.

You will also receive a link to complete your online business profile. Once you submit your profile, our team will do a quick review and publish it within two business days. You will receive a notification once your profile is live.

Of course! The vision of G’day Friends is to help every Australian business attract, engage and delight Chinese customers. Research has shown that a new breed of Chinese tourists is shunning large tour groups in favour of distinctly Australian sights and experiences. The desire for this unique experience is taking tourists off the beaten path and into more rural areas.

Translation Questions

We use a combination of professional human translators and with a mix of AI translation.

At this stage, we only translate into Mandarin.

Training Resources Questions

Yes, the training resources will be updated as required. You will have unlimited access to all the online resources for as long as you maintain a membership with G’day Friends.

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