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FAQs
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GENERAL QUESTIONS
The Chinese Characters are pronounced “Huānyíng Péngyǒu”. In English, this translates to “Welcome Friends”. By using our trademark logo on your storefront, you are demonstrating to Chinese customers who see your sticker that you welcome them into your store with open arms.
G’day Friends are looking to help Australian businesses attract, engage and delight Chinese customers. Your Chinese customers may include tourists, international students or Chinese born residents.
In the 16/17 financial year, we had 1.2 million Chinese tourists visited Australia and spend on average 3 times as much per visit as our other visiting countries. This figure is forecast to increase significantly over the next few years.
In addition, 3.5% of the Australian population speak Chinese at home and we are home to over 150,000 international students.
By not taking steps to attract Chinese customers, you are missing out on some important business opportunities.
QR (short for “quick response”) codes may not have been adopted with much enthusiasm in Australia but in China, QR codes are everywhere. They are used by major retailers, street markets and even beggars and buskers. It will be second nature for your Chinese visitors to scan your G’day Friends QR code on your storefront, website or in-store signage. Most major smartphones have a built-in QR code scanner available but also available from your app store and other major social media apps.
For non-English speaking visitors, the prospect of entering a business in Australia can be daunting. Your G’day friends sticker identifies your business as “Chinese friendly” and helps break down the language and cultural barriers.
With a simple scan of your personalised QR code, Chinese customers will be able to easily read and understand everything they need to know about your business and help them purchase items.
PACKAGE QUESTIONS
By buying a package you are joining gdayfriends.com and opening yourself to thousands of new Chinese customers each year who are either visiting or living in Australia and cannot speak English. You are helping to make them feel more comfortable.
We have 2 packages available:
- G’day Friends Digital Pack – click here to learn more.
- G’day Friends Full Pack – click here to learn more.
G’day Packages include the following:
ONLINE BUSINESS PROFILE AND MAP LISTING (BOTH PACKS)
We craft your online business profile in English and Chinese to convey your business’ products, services and special offers to attract Chinese and other international visitors. We also add photos, videos, Google map and directions, social media links and contact details.
Your business profile is then featured on the G’day Friends online map, which lists Chinese-friendly businesses alongside tourist attractions and services such as free Wi-Fi and toilets. Customers that scan your G’day Friends QR Code are also taken to your online business profile.
DIGITAL QR CODE (DIGITAL PACK ONLY)
Your digital QR code can be added to your website, social media pages, email footer, and other digital advertising sites such as AirBNB, tripadvisor.com, hotels.com and many others.
You can also add your digital QR code to printed marketing material (brochures, posters, menus) so that Chinese and other international visitors can learn about your business in even more ways.
QR CODE SIGNAGE PACK (FULL PACK)
Your QR Code signage pack includes the following items containing your unique QR code:
- Window sticker
- Counter tent card
- Laminated A4 sign
- Digital QR Code (to be added to your website, social media pages and in printed marketing material)
- Chinese phrases ‘cheat sheet’
LEARNING RESOURCES (BOTH PACKS)
Access over 50 learning resources that will help your team deliver better service to Chinese customers, including:
- How Chinese customers research, find and pay for goods and services
- Chinese customer service do’s and dont’s
- Basic Chinese greetings
- Tips to promote your business as welcoming to Chinese customers
No, you can relax, we write your business profile for you. We then send it to you so you can make any changes you require.
When you purchase your package our team gets to work straight away.
- We write your business profile and send it to you within 2 business days.
- You have 5 business days to review and make any required changes. If you have not submitted any changes within this time your profile will be automatically translated and uploaded to www.gdayfriends.com.
- We generate your QR Code to directly link to your online profile and send the QR Code to you.
- Digital Code – emailed to you as soon as your business profile is online
- QR Code Signage Pack – is mailed to you as soon as your business profile is online (allow 5 business days to receive via Australia Post)
In short, we can have your online profile and digital code available within a 1 week of purchase.
You can have your QR Code Signage Pack within 2 weeks of purchase.
Of course! The vision of gdayfriends.com is helping every Australian business attract, engage and delight Chinese customers. Research has shown there is a new breed of Chinese tourists that are shunning the large tour groups in favour of distinctly Australian sights and experiences. The desire for this unique experience is taking tourists off the beaten path and into more rural areas.
TRANSLATION QUESTIONS
We will translate your business description, the 10 products/services you have supplied and the special offer. We display these details in both Chinese and English to help you communicate together with your Chinese guests.
All other profile information will remain in English.
Our translation process includes an expert translator and proof reader to ensure the transcreation and quality are maintained. We do not use apps or computer generated translations as they often use a literal translation which can result in text that is awkward and lacks fluency.
A profressional translator interprets the meaning between the languages which allows our business owners to communicate in a more professional manner.
Feel free to get in contact with us for any specific questions you have regarding our translating service.
At this stage, we only translate into Mandarin.
LEARNING RESOURCES QUESTIONS
Yes, the learning resources will be updated as required. You will have unlimited access to all the online resources for as long as you maintain a membership with gdayfriends.com